30-Day Guarantee
| Description | Examples | |
|---|---|---|
What is covered? | Faulty Craftsmanship: We made a part incorrectly. | - We miss several screws on a swing beam, causing the top cap to come loose. |
What is not covered? | Typical Wear and Tear: fading or minor surface wear | - A canopy slightly changes color due to sun exposure. - Severe winds blow a tree down onto your playset. - You buy a slide from a big box store then remove and cut boards to make room for it. |
What do you need to do to file a claim? | Fill out the Claims Form below | - You fill out the form and attach photos of the loose swing beam top cap. - You fill out the form and attach photos of the cracked slide. |
What will we do to make it right? | PlayMor will transport replacement parts to your local dealer. Your local dealer will deliver the parts to you and handle any necessary repairs/installation. | - An installer from your local dealer comes out and repairs the loose top cap. - An installer from your local dealer delivers and installs a replacement slide. |
Warranty Summary
| Description | Examples | |
|---|---|---|
What is covered? | Defective Materials: We used sub-par materials. | - A slide develops a crack during typical use. |
What is not covered? | (see other section) | |
What do you need to do to file a claim? | (see other section) | |
What will we do to make it right? | PlayMor will transport replacement parts to your local dealer. | - You stop by your local dealer to pick up the replacement slide and install it yourself. |
| Components | Poly | Wood | DX Plastic | Other |
|---|---|---|---|---|
| Towers: canopies, flags and sandbox covers | - | - | - | 5 yrs |
| Towers: frames, trim, flooring and hardware | 20 yrs | 10 yrs | - | - |
| Entries and Climbers | 20 yrs | 10 yrs | - | 5 yrs |
| Handles | - | - | - | 5 yrs |
| Slides | - | - | 20 yrs | 5 yrs |
| Swings: swing beams and supports | 20 yrs | 10 yrs | - | - |
| Swings: swings, hardware and chains2 | - | - | - | 5 yrs |
| Tower Connectors | 20 yrs | 10 yrs | - | 5 yrs |
| Plastic Roofs | - | - | - | 5 yrs |
| Floors: | 20 yrs | 10 yrs | - | - |
| Kits and Furniture: canopies, flags and sandbox covers | 20 yrs | 10 yrs | - | - |
| Playset Toys: canopies, flags and sandbox covers | - | - | - | 5 yrs |
| Water Features: canopies, flags and sandbox covers | - | - | - | 5 yrs |
Submit A Warranty Claim
PlayMor Poly Play Set Warranty
Five-Year Limited Warranty:
Hershberger Lawn Structures, Ltd., 8990 SR 39, Millersburg, Ohio 44654, hereinafter the Company, warrants to the original purchaser its PlayMor Swing Sets to be free from defects in material and workmanship for a period of five (5) years from the date of sale.
Twenty-Year Limited Warranty:
The Company warrants to the original purchaser (1) all Woodguard wooden components against damage caused by termites and fungal decay and (2) its metal braces, PlayMor Scoop Wave Slides, and PlayMor Baby Swings to be free from defects in material and workmanship for twenty years after the original purchase date.
General Provisions Applicable To Both Warranties:
“Defects” do not include surface rust on metal parts and chains; surface checking and cracking on wood which does not affect the structural integrity of the Swing Set; mold growth; fading, peeling, blistering, or any other deterioration of the stain application; or fading of colors on unit components and therefore such conditions are not covered by these warranties.
Our obligation under these warranties is expressly limited to repairing or replacing, at our option, any parts of the warranted item found by us to be defective in material or workmanship.
The Company’s obligation under these warranties shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The Company shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warranted item shall void this warranty. This limited warranty extends only to items used for personal, household or residential use, and not to public, commercial or other use.
The Company makes no other warranty, express or implied. The Company makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you. No employee or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Company.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
PlayMor Wood Play Set Warranty
Five-Year Limited Warranty:
Hershberger Lawn Structures, Ltd., 8990 SR 39, Millersburg, Ohio 44654, hereinafter the Company, warrants to the original purchaser its PlayMor Swing Sets to be free from defects in material and workmanship for a period of five (5) years from the date of sale.
Ten-Year Limited Warranty:
The Company warrants to the original purchaser (1) all treated yellow pine wooden components against damage caused by termites and fungal decay and (2) its metal braces, PlayMor Scoop Wave Slides, and PlayMor Baby Swings to be free from defects in material and workmanship for ten (10) years after the original purchase date.
General Provisions Applicable To Both Warranties:
“Defects” do not include surface rust on metal parts and chains; surface checking and cracking on wood which does not affect the structural integrity of the Swing Set; mold growth; fading, peeling, blistering, or any other deterioration of the stain application; or fading of colors on unit components and therefore such conditions are not covered by these warranties.
Our obligation under these warranties is expressly limited to repairing or replacing, at our option, any parts of the warranted item found by us to be defective in material or workmanship.
The Company’s obligation under these warranties shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The Company shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warranted item shall void this warranty. This limited warranty extends only to items used for personal, household or residential use, and not to public, commercial or other use.
The Company makes no other warranty, express or implied. The Company makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you. No employee or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Company.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
ChampCraft Play Set Warranty
One-Year Limited Warranty:
Hershberger Lawn Structures, Ltd., 8990 SR 39, Millersburg, Ohio 44654, hereinafter the Company, warrants to the original purchaser its PlayMor Swing Sets to be free from defects in material and workmanship for a period of one (1) year from the date of sale.
General Provisions Applicable To Both Warranties:
“Defects” do not include surface rust on metal parts and chains, surface checking and cracking on wood which does not affect the structural integrity of the Play Set, mold growth, fading, peeling, blistering, or any other deterioration of the stain application; or fading of colors on unit components and therefore such conditions are not covered by this warranty.
Our obligation under this warranty is expressly limited to repairing or replacing, at our option, any parts of the warranted item found by us to be defective in material or workmanship. To apply for a warranty claim or report an alleged defect you will need to email a copy of the invoice along with pictures of the claim to [email protected].
The Company’s obligation under this warranty shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The Company shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warranted item shall void this warranty. This limited warranty extends only to items used for personal, household or residential use, and not to public, commercial or other use.
The Company makes no other warranty, express or implied. The Company makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you. No employee or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Company.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.